Refund policy

30-day satisfaction guarantee
You have 30 days from the day your order is delivered to ask for a refund. Here is how it works for each situation.

It arrived damaged, defective, or wrong
Contact us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back unless we ask you to.

It isn't sharpening your knives
Contact us within 30 days of delivery with your order number and a short description of what's happening (a photo or video helps). We'll help you troubleshoot first, since most issues come from using an angle that doesn't match the knife. If it still isn't working for you, we'll refund the full purchase price. If we need the item back, we'll send you return instructions.

You changed your mind
Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first for return instructions, because packages sent without contacting us can't be accepted. The customer pays return shipping for change-of-mind returns.

When you'll get your money
Approved refunds go back to your original payment method within 5 to 10 business days of approval, or of us receiving your return if one was needed. Your bank may take a few extra days to post it.

What isn't covered
Damage caused by using the sharpener on things it isn't made for, such as serrated blades, ceramic knives, or scissors.

How to reach us
Use our Contact page or reply to your order confirmation email, and include your order number.